Connect is here to give you advice, information and support, and make sure you are happy with your home.

Who is it for?

All tenants will receive a Connect visit at least once a year. This can be carried out by any employee. We will write to you to advise you of our visit.

Why are we visiting you?

Most people in HCHA homes live there happily. They have no great difficulty looking after their home, making the most of our services, paying their rent or claiming benefits, but some people find it a struggle.

But, maybe you need help to cope with day-to-day activities, or you generally feel at risk or worried? Maybe you find it difficult to get the help you need? Sometimes we don’t find out about this until it’s too late. And that is why we visit; to make sure you are coping with your health, home and tenancy.

What will happen when we visit?

We will:

  • talk to you about whether you are OK
  • talk to you about any problems that you may be having
  • We will check your home
  • We will check you are complying with your tenancy conditions

What happens if I need help?

We discuss with you what extra support you can get. This could mean:

  • Providing you with additional housing support
  • Supporting you to sort out any problems
  • Deciding how we can adapt our services to meet your needs
  • Ensuring you are aware of any services we can offer you and support you in accessing services from other agencies that you may need

Whilst HCHA is able to provide various levels of support for a period of time, tenants are responsible for ensuring they are able to maintain their tenancy in accordance with the requirements of their tenancy agreement. Tenancy enforcement action which could result in you losing your home will only be taken as a last resort. Also see the ‘Your Tenancy’ section of this website.