How to report a repair on central heating and gas appliances

Please contact the repairs line on 01482 210842 to report the repair.

HCHA uses sub-contractors to carry out gas repairs and annual servicing to gas appliances. All of our contractors carry identification cards.

How quick will someone come out?

The repair will be logged as either an emergency or routine repair depending on the type of work required.

What if my boiler stops working?

Before contacting the repairs line, please check the following:

  • Is the fuse switch turned on under the boiler and wall thermostat adjusted to a higher temperature?
  • If you top your meter up using a gas card, is there credit on the meter?

What happens if the repair cannot be carried out on the same day?

If there is a full or partial breakdown that cannot be rectified immediately, an adequate source of temporary heating and hot water will be provided depending upon the occupancy and size of your household. Our engineer will order parts and will book an appointment with you to fit the parts before he leaves your home, so you know exactly when we will be calling back.

Is there an out of hour’s service available?

Yes. If it is an emergency, telephone 01482 210842.

Why does my boiler need servicing if it’s working fine?

People die in the UK every year from carbon monoxide poisoning due to faulty gas appliances. By law, HCHA is responsible for making sure that gas fittings and flues are maintained in good order and all gas appliances are checked for safety in order to ensure this does not happen to our customers.

How often will HCHA service my boiler?

We are committed to visiting all properties every twelve months and will arrange for your central heating system to be serviced approximately six weeks before the service is due. Our dedicated service engineers will visit to check your heating system to make sure that it is safe and that any faults are repaired. This service is important for the effective operation of your system and you and your family’s safety.

Failure to provide access is a serious breach of your tenancy conditions. If you cannot make the appointment sent to you, please phone 01482 210842 to rearrange.

Will HCHA service my gas oven?

We are unable to service a tenant’s own appliance such as cookers or own gas fires fitted by the tenant. However we will check that the appliance is safe, any defect will be reported to you and the appliance will be disconnected from the gas supply.

What service appointments are available?

We will send you a letter to notify you about the annual gas service at least five working days in advance. If you are unable to make that appointment, please contact us on 01482 210842 to rearrange.

Please do not do the following:

  • Never use a gas appliance if you notice a yellow or orange flame (except fires which displays this colour flame), soot or stains around the appliance
  • Never cover an appliance or block the air vents
  • Never block or obstruct any fixed ventilation grilles or air bricks
  • Never block or cover outside flues